Terms & Conditions
- Website Ownership: ”Zanzwra for Auto Spare Parts & Components Trading Co.
L.L.C” maintains the https://zanzora.se/ website (”Site”).
- Governing Law: ”United Arab Emirates is our country of domicile,” and all
transactions, disputes, or claims arising out of or in connection with this website
shall be governed and construed in accordance with the laws of UAE.
- Payment Options:
o We accept Visa and MasterCard debit and credit cards in AED for
payments. - The displayed price and currency at the checkout page will be the same
as those printed on the Transaction Receipt, and the amount charged will
be shown in your card currency.
- Restricted Countries: We do not trade with or provide services to OFAC-sanctioned countries,
including but not limited to Iran, Cuba, North Korea, Sudan, South Sudan,
Ukraine, Syria, the Russian Federation, and Yemen.
- Minors: Customers under the age of 18 shall not register as Users of the website
or transact on or use the website.
- Customer Responsibility: Cardholders must retain a copy of transaction records and our policies
and rules. - Users are responsible for maintaining the confidentiality of their
accounts.
Privacy Policy
- Data Security: All credit/debit card details and personally identifiable information will
NOT be stored, sold, shared, rented, or leased to any third parties. - https://zanzora.se/ will not pass any debit/credit card details to third
parties.
- Privacy Assurance: We take appropriate steps to ensure data privacy and security through
various hardware and software methodologies. However, we cannot
guarantee the security of any information disclosed online.
- Third-Party Links:
o We are not responsible for the privacy policies of websites to which we
link. If you provide information to third parties, different rules may apply.
Contact these entities directly for information on their use of your data.
- Policy Updates:
Website policies and Terms & Conditions may be updated to meet
requirements and standards. Customers are encouraged to visit these
sections frequently for updates. Modifications will be effective on the day
they are posted.
Cookie Policy
- Our website uses cookies to enhance the user experience. Cookies are small files
stored on your device to improve site functionality, analyze traffic, and remember user
preferences. By using our website, you consent to the use of cookies in accordance with
our Cookie Policy.
Delivery Policy
- At Zanzwra for Auto Spare Parts & Components Trading Co. L.L.C, we strive to ensure that your orders are delivered securely and on time. Below are the details of our delivery process:
- Delivery Fees: Local Delivery (UAE): Free of charge. International Delivery: Fees will vary based on the destination and size/weight of the package. Customers will be informed of the fees at the time of checkout.
- Shipping Method: All items will be shipped through reliable courier services to ensure safe and timely delivery.
- Delivery Timeline: Local Deliveries: Estimated delivery within 2–3 business days. International Deliveries: Estimated delivery within 7–15 business days, depending on the destination and customs processing times.
- Order Tracking: Once your order has been shipped, you will receive a tracking number via email or SMS to monitor the delivery status.
- Proof of Delivery: Upon delivery, the courier will require a signature to confirm receipt. Customers are advised to retain the delivery receipt for their records. Damaged or Incorrect Items: If you receive damaged or incorrect items, please contact us immediately at ab@zanzora.se or call us at +46722554288 (WhatsApp) or +468386250 (for calls). We will arrange for a replacement or refund as per our Return and Refund Policy. Customs and Duties (for International Deliveries): Customers are responsible for any customs fees, import duties, or taxes applicable in their country.
Payment Confirmation
- Once the payment is made, the confirmation notice will be sent to the customer via
email within 24 hours of receipt.
Refund Policy
- Refunds will be processed only through the original mode of payment.
- Refunds will take between 10 to 45 days, depending on the issuing bank of the
credit card. - Eligibility for refunds includes defective, damaged, or incorrect items returned in
their original packaging.
Return Policy
- Returns are accepted within 7 days of receipt, provided the items are
unopened, undamaged, and in their original packaging.
- For damaged or incorrect items, notify us immediately and return the items using
a registered courier service.
- Refunds will not include shipping and handling fees unless the return is due to
our error.
Cancellation Policy
- Customers can cancel their orders or requested services within 24 hours of
purchase.
- Refunds for canceled orders will be made back to the original payment solution
used, and the refund process may take up to 45 days.
Pricing and Description
- Prices displayed on the website are final and in AED unless stated otherwise.
- The checkout page will display the same price and currency as printed on the
transaction receipt.
Contact Us
- Email: ab@zanzora.se
- Phone Numbers: +46722554288 (WhatsApp), +468386250 (for calls)
- Office Address: DUBAI BRANCH BUILDING, Mankhool, Plot Number 623-0,
Land DM No (Affection Plan) 317-518, Makani No 28511 94466, UAE
- Country: UAE
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